Politique de remboursement
Return & Refund Policy
Handmade Product Characteristics
All products are hand-painted and handcrafted.
Therefore, slight variations in color, brushwork, texture, and details may occur.
These variations are natural characteristics of handmade artwork and are not considered defects.
Color Difference Disclaimer
Actual product colors may differ from the images due to monitor settings, device displays, lighting conditions, and photography.
Please understand this before purchasing.
Canvas and Frame Characteristics
Canvas and frames may experience slight warping or dimensional variations due to transportation and environmental factors such as temperature and humidity.
These are considered product characteristics and are not regarded as defects.
International Shipping Damage, Delay, or Loss
Any damage, delay, or loss occurring during international shipping is the responsibility of the shipping carrier.
We carefully package and dispatch all orders; however, we are not liable for carrier-related incidents.
We will provide reasonable assistance in filing claims with the carrier.
Refunds or replacements will be issued based on the carrier's compensation decision.
Packaging and Risk Transfer
All items are packaged with due care.
The risk of loss or damage transfers to the customer once the order is handed over to the shipping carrier.
Force Majeure
We shall not be liable for any delay, failure, or interruption in shipment or delivery resulting from natural disasters (including earthquakes, floods, typhoons, and fires), war, terrorism, riots, strikes, pandemics, government regulations, transportation disruptions, customs restrictions, or any other events beyond our reasonable control.
Returns and Exchanges Policy
Eligibility for Returns and Exchanges
Returns or exchanges are accepted only if the product is defective (e.g., production defect or frame damage) or if there is a clear error on our part. We do not accept returns or exchanges due to customer preference, change of mind, or incorrect orders on the customer's side, as each artwork is made individually after the order is placed.
You must contact us by email or chat within 3 days of receiving the product to request a return. Once a return is approved, the item must be shipped back to us within 3 days of the original delivery date.
Only unopened, unused items in their original condition are eligible for return.
Return Shipping and Handling Fees
If the product is defective (e.g., frame damage or production defect), we will cover the return shipping costs.
Refunds
Once we receive the returned item, we will inspect it to confirm the defect. Refunds will be processed within 20 days after the completion of this inspection, and will be issued via the original payment method or designated bank account.
Order Cancellation Before Production
Due to the made-to-order nature of our products, cancellations are accepted only within 24 hours from the purchase date, before production begins.
Once production has started (24 hours after purchase), cancellations, returns, or refunds due to customer preference cannot be accepted.
Items NOT Eligible for Return or Exchange
The following items are not eligible for return or exchange:
・Items not defective (i.e., returns requested due to customer preference or personal reasons) ・Items returned more than 3 days after delivery ・Items that have been used ・Items damaged or soiled by the customer ・Items with damaged, missing, or discarded packaging, manuals, or accessories ・Items modified, disassembled, repaired, or cleaned by the customer ・Items clearly stated as non-returnable on the product page ・Orders for which production has already started (i.e., 24 hours or more after purchase)
Contact for Returns
To request a return, please contact us at info@galerieeclat.art within 3 days of receiving your product.
Disclaimer
While we strive to ensure the accuracy of the information on this website, we do not guarantee its completeness or accuracy.
We are not liable for any direct or indirect damages arising from the purchase, use, or inability to use our products.
Exceptions to the Right of Withdrawal (For EU Customers)
Under the EU Consumer Rights Directive, the 14-day right of withdrawal (cooling-off period) does not apply to "goods made to the consumer's specifications or clearly personalized." Since our reproduction art pieces are strictly made-to-order and created individually upon receiving your request, they fall under this exception.
Production begins 24 hours after the order is confirmed. Once production has started, all sales are final, and we cannot accept cancellations, returns, or refunds.